- Zimbra Tech Center
- Certified
- System failure message in admin console
Contents
System failure message for SSH private key in admin console
| – This is certified documentation and is protected for editing by Zimbra Employees & Moderators only. |
– This article is a Work in Progress, and may be unfinished or missing sections.
Problem
When browsing through server objects, the Zimbra Admin console reports this error :
Message: system failure: server mail.example.com zimbraRemoteManagementPrivateKeyPath (/opt/zimbra/.ssh/zimbra_identity) does not exist Error code: service.FAILURE Details:soap:Receiver
Solution
To resolve this issue, generate the SSH keys. Run these commands on the server mentioned in the error (in this case, mail.domain.net) to generate the SSH keys :
su - zimbra zmsshkeygen zmupdateauthkeys
For a multi-server environment, run this command on the other servers:
zmupdateauthkeys